The global Citizen
Services AI Market size is projected to register a CAGR of 44.5% during the
forecast period, reaching USD 41.0 billion by 2027 from an estimated USD 6.5
billion in 2022 according to report published by MarketsandMarkets.
Al and chatbots are being used by various
government agencies to develop better citizen-centric experiences. As a result,
citizens may receive the services they require whenever they need them, and
government employees are relieved of many of the tedious responsibilities connected
with gathering and processing the data related to citizen engagements.
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By
vertical, healthcare segment to register highest CAGR during forecast period
The citizen services AI market has been segmented based on
vertical into transportation, healthcare, government and public sector, energy
& utilities, agriculture, and education and training. AI vendors across the
globe provide a variety of healthcare application solutions, including
automated medical diagnosis, automated analysis of medical tests, illness
detection and screening, patient management systems, monitoring tools, and
predictive healthcare diagnosis and disease prevention. All these healthcare
solutions are expected to benefit the citizens and improve the experience of
healthcare services. By vertical, the healthcare segment is projected to
register the highest CAGR of 46.8% during the forecast period. This segment is
also anticipated to register the highest CAGR of 51.7% in the Asia Pacific
region during the forecast period, reaching USD 1,709 million by 2027 from an
estimated USD 213 million in 2022.
By
deployment mode, cloud segment projected to register higher CAGR than
on-premises segment
The
citizen services AI market has been segmented based on deployment mode into
cloud and on-premises. Cloud-based citizen services AI solutions help in
maintaining a competitive edge by eliminating the administrative roadblocks of
the supporting infrastructure, enabling organizations to focus on improving
their competencies. By deployment mode, compared to on-premises, the cloud
segment is projected to register a higher CAGR of 43.1% during the forecast
period.
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North
America anticipated to account for largest market size during forecast period
Among the regions, North America is anticipated to account
for the largest market size during the forecast period. The presence of several
global players across the region would increase the demand for AI citizen
service solutions for enhanced support and recommendation to government
organizations. Factors such as the ease provided by AI citizen services,
regulatory standards, advanced IT infrastructure, and the availability of
technical expertise also lead to the rapid adoption of citizen services AI
solutions in the region.
Key
Players:
Some of
the major citizen services AI market vendors are IBM (US), ServiceNow (US), AWS
(US), NVIDIA (US), Microsoft (US), Intel (US), Alfresco (US), Waymo (US),
Voyager Labs (US), Accenture (Ireland), Alibaba (China), Tencent (China),
Pegasystems (US), Baidu (China), Automation Anywhere (US), OpenText (Canada),
H2O.AI (US), and ADDO (Singapore).
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